Reserve A Wheelchair Accessible Van

Tell us where you’re going and when, and we’ll arrange a wheelchair-accessible van for the trip. You’ll see a quote before anything is confirmed, and you don’t need an account to get one. If you’d rather talk it through with a person, call 414-716-1212.

What happens after you tap Get Quote

1. The form prices the trip from the pickup and dropoff addresses you enter. Nothing is booked at that stage.
2. You confirm the date, the time and the mobility needs, and verify your phone number so we can reach you about the trip.
3. We match the request to a wheelchair-accessible vehicle in our network that fits the chair and the pickup.
4. You get a confirmation with the pickup time you chose.

Do you need Medicaid, or approval from anyone?

No. Anyone can book a ride here and pay for it themselves — no case manager, no insurance authorization, no eligibility certification, no application. That is the practical difference between this and the county programs: Milwaukee County Transit Plus and Waukesha County’s RideLine both require the rider to be certified before a first ride, and certification takes weeks. If your mother has an appointment on Thursday and nobody has ever enrolled her in anything, this is the route that works on Thursday. You pay per trip, and you see the fare before the ride is confirmed.

How you pay

You pay by card in the booking form. Card payments run through Stripe, so the card details go straight to the processor rather than being read out over the phone or written down at a desk.

The fare is on screen before you confirm. There’s no deposit and no membership. If the trip itself changes on the day — an extra stop, a return that runs two hours long — call 414-716-1212 and we’ll tell you where that leaves the fare.

Worth knowing if you’re comparing against a county program: those generally don’t take a card at all. Transit Plus fares are paid at the vehicle, and Kenosha’s paratransit is $4.00 in exact change with the driver unable to make change.

What to tell us so the right van turns up

Most problems on the day trace back to something nobody thought to mention at booking. These are the details that decide which vehicle gets sent.

• The chair. Manual, power, or a scooter, and roughly how wide and how heavy. Power chairs commonly run 250 to 400 pounds before the rider is in them, and a heavy chair narrows which vehicles will work. If you’re not sure of the numbers, the make and model is enough.
• Whether the rider stays in the chair. Some riders prefer to transfer to a passenger seat and have the chair folded and stowed. Either is fine, but it changes what gets sent.
• Steps at the pickup. Tell us how many steps sit between the door and the curb. A ramp needs level ground to set down on, so a stoop with three steps and no railing is worth flagging in advance.
• Oxygen, a walker, a transfer board. If equipment is traveling too, say so — it needs space and it needs securing.
• Who else is riding. Most accessible vans seat one or two passengers alongside the wheelchair position. Say if a caregiver, a spouse or two family members are coming.
• Where exactly at the other end. Froedtert is a campus, not a door. A building name or an entrance number saves ten minutes at both ends of the trip.

Booking the ride back

Most of the trips we arrange are round trips, and the return leg is where bookings usually come unstuck. There are two ways to handle it. Book the return for a set time, which suits dialysis, infusion and imaging, where the finish time is predictable. Or leave the return open and call when the rider is actually ready, which suits a consultation that may overrun. Tell us which one you want at the time you book, and the trip gets planned around it rather than improvised at 4 PM.

How far ahead to book

A day or two of notice is comfortable and gets you the widest choice of vehicle. For a ride today, call rather than using the form, so availability can be checked while you’re on the phone. Early mornings before 7 AM, evenings, weekends and holidays are thinner across the whole Milwaukee market, so give those as much notice as you can. If you’re arranging a ride out of the hospital, our hospital discharge page covers what to settle with the discharge planner before you pick a pickup time.

Winter pickups in Milwaukee

The van’s ramp needs a cleared, reasonably flat place to set down, and between December and March that’s the most common reason a pickup runs long. If you can, clear the path from the door to the curb and about a car length of the curb itself before the van arrives, and put salt down if there’s ice underneath. Snowbanks thrown up by the plow are the usual culprit — the van can be on time and still have nowhere to deploy a ramp. At the big medical campuses, ask for the covered patient drop-off rather than the main lot, and tell us which entrance when you book.

Checking a ride you already booked

Trips you’ve booked, and the card you paid with, live on the My Rides page. Sign in there with the phone number you booked under — there’s no password, it sends you a verification code.

Changing or canceling a ride

Call 414-716-1212. Times shift, appointments move, and a discharge lands hours later than anyone predicted. Let us know as early as you can and we’ll rework the trip.

Where we arrange rides

Milwaukee and the surrounding counties, including trips that cross a county line — a Waukesha County address to a Milwaukee County hospital, for example. That is worth planning ahead, because the county-run programs each stop somewhere different: Milwaukee County Transit Plus does not leave Milwaukee County at all, and Waukesha County’s RideLine does cross the line for medical trips but only when the service isn’t duplicated in-county, and generally with prior approval. See service areas for the full list, or compare the options if you’re still weighing paratransit, a Medicaid benefit and private pay against each other.

Prefer to book by phone?

Call 414-716-1212 and we’ll take the details and arrange the ride for you.